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UX specialist

Job Title: UX specialist
Contract Type: Contract
Location: Brussels, Brussels
Industry:
Salary: Négociable
Start Date: December 2016
Reference: 67969-ITBEL-NAA
Contact Name: Nathalie Azzi
Contact Email: nathalie.azzi@volt.eu.com
Job Published: November 08, 2016 12:53

Job Description

Status: Consultancy
Initial contract: 31/03/17 + possible extensions
Location: Brussels (North train station)


To guarantee end to end digital users' experience across all digital touchpoints, our client, active in the Telecom sector, is looking for a UX Specialist.

Responsibilities and tasks
As UX Specialist, you
·May collaborate with business to define and develop prototypes of new concepts.
·Review and may assist in refining business owners' requirements. Be able to quickly understand business end goals and concerns.
·Define wireframes for new digital screens that could be part of the customers' journey, and/or challenge and validate wireframes achieved by other persons or departments, always keeping in mind the end to end digital customers' journey.
·Work in close collaboration with the design team to work on concepts, meeting business goals, which best fit with the complete digital journey.
·Develop content for presentations/ UX business opportunities.
·Participate in short and long-term project efforts with business stakeholders, and eventually IT teams.
·Confer with the business and design teams, and technology regarding internal customers' requirements and scheduling basic presentation concepts.
·Design and conduct users' research such as usability tests, focus groups, participatory design sessions…
Synthetize findings to better understanding of customers, give insight into business value, and identify potential usability issues and design opportunities.
Identify potential usability issues and design opportunities.
Convert research findings into actionable results.
Design prototypes, screen mockups, and wireframes based on the results of usability testing and customer feedback.
Communicate analysis, recommendations, and potential design solutions verbally to the project team and key Business owners, designers,…
Work collaboratively with interaction designers and business owners to define and improve the user experience.
·Ensures solutions are accessible and intuitive.
·Stay on top of new trends in usability. Research best practices in Responsive Web Design. Distil research findings into design recommendations.
·Participate in the development and implementation of UX research policies, process and standards. Adheres to standards and processes.
·Help maintain the UX research library and toolkit.
·Assist in designing UX metrics to measure and track the impact of design changes on user experience.
·Provide coaching to less experience team members.
You are accountable for an optimal end to end customers' experience.




Required competencies
For this challenging position we are looking for an experienced person with excellent analytical and coordination skills. As UX Specialist, you answer to following conditions :
·You have a professional and relevant experience in UX on large digital business projects in large companies.
·You bring added value to the business owners from a UX perspective, being able to wireframe, but also to challenge and deal design and UX proposals from several teams, accompanying functional (use case design).
·You are able to manage ongoing activities on a multitude of applications and projects simultaneously
·You have a good knowledge of web content management tools, platforms, e-commerce and self-servicing solutions or are open to quickly learn these new technologies or technics
·You have very good communication skills
·You are disciplined and have good coordination skills
·You are able to learn complex technologies
·You are flexible and results driven
·You work autonomous and are accountable for the projects you're in charge
·You are customers' oriented
·You have previous relevant work experience as UX Specialist. Experience in telecommunications sector is an asset.
·You have good knowledge of web related technologies
·You have a very good knowledge of French, Dutch and English (written and speaking)
·Bachelor's Degree in Computer Science, Information Systems, Graphic Design, or related field. Or equivalent work experience.

Typically 3-5 years' experience in conducting user experience research using a variety of research methods. Proficiency with one or more usability testing tools or services. Proficiency with one or more wireframing/prototyping tools (UXPin, Fluid UI, Balsamiq Mockups, Axure, Pidoco, Visio, InDesign CC, Photoshop CC, Protoshare, Penultimate, Pencil project, OmniGraffle, Gliffy, Mockflow, Framebox, FlairBuilder, ...).

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