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Transformation/Change Expert

Job Title: Transformation/Change Expert
Contract Type: Permanent
Location: Berchem, Antwerp
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 71742-ITBEL-KII_1527868097
Contact Name: Kylili Theognosia
Contact Email: Kylili.Theognosia@volt.eu.com
Job Published: June 01, 2018 16:48

Job Description

Transformation/Change Expert

Job location: Antwerp - Berchem
Start Date: ASAP
Langues: Dutch, French, English
Duration: Permanent

Mission:
Our client is going through an organisational change where the key customers experience is highlighted.
Your role as a Transformation/Change Expert is to significantly improve the chances of a successful transformation by taking different actions and initiatives.

Responsibilities:
1.You conduct the evaluation/studies in the different customer domains in a structure way
2.Favour a culture of change
3.Organises brainstorming sessions with different departments
4.Facilitates the roadmap of the customer journey
5.Constantly promotes the simplification of different processes and the improvement of their quality guaranteeing best client experience.

Ideal Profile:
1.Master's degree
2.You speak Dutch and English fluently and have a good level in French
3.You have minimum 3 years of experience in transformation projects
4.Agile methodology is a plus
5.Excellent organisation and communication skills

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