Trainee Licensing Operations Specialist
|Job Title:||Trainee Licensing Operations Specialist|
|Salary:||Up to £31000.00 per annum|
|Contact Name:||Karen Brown|
|Job Published:||September 07, 2018 16:56|
The Licensing Operations Specialist supports the sales process by working in a team that creates and supports the processing of software licensing contracts for large and medium size customers. Duties of the team include the creation of pricing proposals and related documents while providing quality assurance and processing support. The LicOps Team will field operationally-related licensing queries, document requests, and resolve operational issues.
The Licensing Operations Team ensures the accurate creation and timely processing of Volume Licensing contracts. The team is tasked with:
·Creation of customer price sheets, product selection forms, program signature forms. required amendments and any other documents as part of contracts creation
·Tracking deals from creation to completion to ensure smooth processing and managing arising queries in order to close deals successfully and swiftly
·Fielding processing and operational queries and supporting Commercial Executives (CE) and Partners with pricing and operational issues
·Being point of contact with Operations Centre (ROC) for any queries and engaging with ROC to support processing and successful execution of submitted documents
·Minimising processing times and delays and obtaining clarifications promptly to enable rapid revenue recognition for the UK Subsidiary
Main responsibilities of this role are to:
ØCreate VL contracts and related documents as requested by CEs and Partners and provide them to Partners
ØContribute to the high standards kept by the licensing community by adhering to and sharing best practices and insights on operational excellence, and keeping abreast with changes and updates
ØWork to a high level of accuracy, ensuring all details entered are correct and within SLAs
ØField queries on contract processing and licensing operations
ØValidate and track contracts received from Partners, ensuring all documents going from LicOps to EOC will be processed correctly
ØProvide deal-specific support to the CE where required, following the deal to completion and owning the operational aspects of the deal
ØAvailable for month-end activities relating to deal-processing and holiday covers
ØContribute to continuous improvements in processes and high standards of the team
Knowledge, Skills and Experience
The ideal candidate is diligent and disciplined in their work. They should be able to complete required tasks with timed deadlines, under high pressure and keep a cool head. A can-do approach and ability to react to last minute changes and requests is needed. The ability to own and complete tasks individually is vital but they should also work well within a team and provide support and contribute to the success of the wider team and our Partners.
They will have the desire to see things through to completion and assume ownership and accountability to operational issues until resolved. They will have a very keen eye for detail, a high level of accuracy and be able to demonstrate real interest and desire to adhere to a personal high standard.
Candidates should have good working knowledge of Microsoft Office, particularly Excel. Previous experience in contract validation and creation is preferable but not required. However, relevant previous experience and/or strong existing knowledge of Volume Licensing will stand them in good stead.
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