Trainee Computer Operator

Job Title: Trainee Computer Operator
Contract Type: Permanent
Location: Hertfordshire, Hertfordshire
Salary: 25% shift
Start Date: ASAP
Reference: 67397-ITENG-KIE
Contact Name: Kim Eager
Contact Email:
Job Published: August 16, 2016 10:56

Job Description

Trainee Computer Operator -

The Trainee Operator will assist in carrying out the day-to-day operation of the services ensuring the highest levels of service availability and integrity are achieved at all times.

Duties to include:
-Operating the Company's mainframe computer hardware, application software and associated peripherals, ensuring all activities are performed in accordance with company agreed standards.
-Providing first line problem solving for issues associated with a wide range of mainframe computer facilities, communications network equipment and management diagnostic tools, including:
Link ATM Card Services ATM Managed Services Faster Payment Services (Switch and Back Office) Mobile Phone Top Up Services MPP BACS Bank Girot DWP
-Escalating, where necessary, all incidents requiring second level support Ensuring security in the following areas: Computer Suite access Access to secure passwords Housekeeping securities

-Proven team player, able to work effectively and closely with others
-Proven to be on a shift rota that covers days, evening and night shifts including weekends.
-Proven ability to learn and follow processes but also able to identify and suggest improvements to work processes
-Problem solving skills
-Able to deal with urgent issues in a calm but timely manner
-Must be self-motivated and reliable
-Customer Service experience
-Good PC understanding