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Technical Support Representative/Customer Service Operator

Job Title: Technical Support Representative/Customer Service Operator
Contract Type: Contract
Location: Worcester, Worcestershire
Industry:
Salary: £10.00 - £10.06 per hour
Start Date: asap
Reference: 70957-ENGIN-SLH_1517907388
Contact Name: Sally Gray
Contact Email: sally.gray@volt.eu.com
Job Published: February 06, 2018 08:56

Job Description

Technical Support Representative
Location: Worcester
Contract: 12 months
Shifts: Varied
Salary: £10.06 per hour

The Client

Global name in the supply and distribution of cryogenic and high-pressure industrial and scientific gas supply solutions.

The Role
You will be responsible for taking in bound customer calls, working to SLA's to understand, diagnose and resolve technical issues related to gas delivery systems. You will have the ability to understand in house database systems and will be able to update accordingly with relevant customer information related to enquiries.
The Candidate
You will be an excellent communicator, with the ability to learn technical information which can be relayed to a diverse customer base, to a high standard. Candidates must have a minimum of 1 year's experience within a call centre/contact centre environment.
Full Product Training is provided for this position.
Due to the call centre being open from 6am to 10pm Monday to Friday and 9am to 9pm Saturday and Sunday candidates must be flexible to work shifts.