Software Training Lead
|Job Title:||Software Training Lead|
|Contact Name:||Janne Bate|
|Job Published:||July 13, 2018 16:44|
The Software Training Lead is responsible for consistent development & deployment of technical & solution training for SaaS .
This position reports to the Client Education Engagement Manager & works with associated teams to create, manage, coordinate & deliver training (globally) to internal & external partners and customers.
Successful candidates must work cross-functionally with the Professional Services teams in the delivery of training programs.
Support customers through their services operations transition and training Lead work stream comprising change and transition management, communications, and training
Assess the impact of change on customers, using stakeholder readiness for change assessments
Apply and develop company tools and frameworks to support improved customer future-state organizational design and alignment
Develop and execute customer training plans
Measure end user training impact
Bachelors' degree preferred, ideally in STEM based subject and/or equivalent knowledge/experience
Ability to travel on frequent basis
Proven Human Capital experience in a consulting and/or customer environment
Experience delivering training as part of a technology transformation/implementation
Ability to work independently and manage multiple assignments Strong problem-solving skills with the ability to manage customer relationships and demands Demonstrated ability to manage ambiguity and apply problem-solving skills
Strong teaming and leadership
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