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Shipping Coordinator

Job Title: Shipping Coordinator
Contract Type: Contract
Location: High Wycombe, Buckinghamshire
Industry:
Salary: £120.00 per day
Start Date: asap
Reference: 67435-ITENG-KRD
Contact Name: Katie Wheeler
Contact Email: katie.wheeler@volt.eu.com
Job Published: August 22, 2016 14:49

Job Description

Our client based in High Wycombe is looking for a Shipping Coordinator. As part of the Client Operations team, the Shipping Coordinator will organise installation and service technician schedules for 3rd party and contracted service providers. They'll ensure customer requirements are met, costs are minimised and schedules are documented and followed up. They will also work closely with the onsite technicians via remote phone support to confirm the scope of work is complete, next steps are determined, issues are troubleshot, revisit dates are scheduled (as necessary), initial configurations are updated.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

×Serve as the primary owner of all scheduling for installation and service technicians visits.
×Enter all data into Remedy to accurately communicate pending and upcoming tasks.
×Assist in establishing service provider expectations and procedures.
×Monitor and report on service provider performance to management.
×Participate in service provider wrap-up meetings after large installation roll-outs.
×Troubleshoot with on-site technicians to resolve issues.
×Document all installation work in Remedy.
×Help prepare and maintain documentation for technicians to new installations



EXPERIENCE REQUIRED: Client Support experience in technology and / or retail environment preferred. Technical repair and troubleshooting experience (in telecom, data, and cabling) a plus. Previous Shipping experience.

SKILLS/ABILITIES:

×Exercise good judgment
×Positive customer service attitude required
×Strong attention to detail and accuracy
×Well-organized
×Cooperative and willing to assist others
×Able to use computer applications and telephone
×Ability to multitask required
×Willingness to adjust work schedule start and end times based upon business needs
×Demonstrates a keen desire to continually learn and grow - motivated by success
×Produce written documents in the English language with clearly organized thoughts using proper sentence construction, punctuation, and grammar

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