Service Management Consultant
|Job Title:||Service Management Consultant|
|Salary:||£350.00 - £400.00 per day|
|Contact Name:||Rebecca Fagan|
|Job Published:||February 21, 2017 17:54|
Our global client, based in Reading, is seeking a Service Management Consultant to work on a contract basis.
Service Management Consultants work with customers to help define and refine process, reduce risk by analysing the underlying reasons for IT service failures, and deliver expert guidance for service Improvements that drive tangible benefits and enhance the overall quality of service that a customer's IT organisation provides.
Success for a Service Management Consultant is measured by: overall customer satisfaction, interaction with customers, written and verbal communications, and feedback from the virtual team with regards to the quality of sales support. As with any Consulting role, achievement of the expected utilisation target is key to success.
·Experience with some of the following: Six Sigma methods, IT Governance frameworks such as Cobit, IT standards like BS15000 and ISO20000, business value methods like Gartner TCO, and project management frameworks such as MSF or PMP®.
·A good understanding of operational support services, and experience in a support or operations management field would be viewed favourably.
·For more senior levels, demonstrable hands-on Service Management experience across several disciplines will be expected, with exposure and experience of transitioning IT services to cloud service providers an advantage.
·Certification in ITIL® v2 Services Manager or ITIL® v3 Expert is a prerequisite.
Most Service Management Consulting engagements will usually be on customer site, which means that travel and a certain number of stays away from home will be an expected part of the role. Every effort is made to place Consultants in engagements close to home but this is not always feasible. Expected level of travel therefore may be as high as 60-70%.
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