Service Integration Assurance Manager

Location: Surrey, England
Job Type: Contract
Specialisation: IT
Salary: £400.00 - £500.00 per day
Reference: 73898-ITENG-KSB_1554221178
Contact: Kelvin Ball
Email: email Kelvin
SERVICE INTEGRATION - SERVICE ASSURANCE - ITIL - VENDOR MANAGEMENT

Purpose of role

* This role is to create, maintain, analyse, publicise and share of all knowledge articles necessary for effective operation of services
* It also includes managing shared information repositories that can be accessed by all suppliers, customers and the SIAM provider using appropriate access controls
* Ensure that the knowledge is sourced from all relevant sources, and should be shared between, all suppliers and the SIAM provider

Skills, knowledge & experience needed

* Knowledge of IT Infrastructure Library and IT service management
* High level of gravitas to be able to deal with third party suppliers and vendor performance
* Moderate analytical skills
* Knowledge of the pharmaceutical business or any other highly regulated industry
* Appreciation of COBIT as information system control guiding principles
* Experience working in a matrixed organisation together with various suppliers
* Appreciation of work experience across multiple cultures and countries / regions is a plus
* ITIL foundational certification