Service Desk Technician role
|Job Title:||Service Desk Technician role|
|Salary:||£19000 - £22000 per annum|
|Contact Name:||Rebecca Fagan|
|Job Published:||December 30, 2016 11:35|
You will respond to calls e-mails and Service desk requests generated by the companies offices around the world.
You will be required to contribute to other IT service management processes to ensure that service operation is efficient and professional.
The vision of the Service Desk is to be a centre of excellence that provides IT support and services that are business-aligned, performance-driven, customer-focused and adhere to industry best practice
·1st level technical support of a range of hardware and software technologies
·Categorisation and triage of logged call
·Service request fulfilment.
·1st & 2nd level technical support of systems.
·Management of configuration items within the remit of the Service Desk.
·Excellent customer service skills.
·Strong problem solving and resolution experience
·Strong communication skills, verbal and written.
·Knowledge and experience with ITIL / IT service management support model
·Working knowledge of: Windows 7; AD administration; Office 2007/2010; Exchange/Outlook 2007/2010; Citrix client support; Cisco VPN; and BlackBerry support.
·MCSE/ITIL Certification would be desirable
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