Service Desk Manager

Job Title: Service Desk Manager
Contract Type: Permanent
Location: Brussels, Brussels
Salary: Négociable
Start Date: asap
Reference: 64071-ITBEL-HTK
Contact Name: Tuan Khanh Huynh
Contact Email:
Job Published: November 30, 2016 09:48

Job Description

The Manager Service Desk leads the team assigned to him professionally and disciplinary with the objective to ensure optimum performances for the customer, taking into account a high economic efficiency.

Job description

Disciplinary and technical personnel management in accordance with the authorization rules in the area of responsibility
You ensure the technical competence and the associated infrastructure for the area of responsibility
You have directly an interface to Direct Sales and to all relevant departments
You are responsible for leadership, planning, support and control of the teams (12 people) in accordance with the predetermined service KPI
You are responsible to support and consult to ensure the functionality of the project business


Education & Knowledge:

You have a Bachelor degree with technical background
You have a strong experience in leadership and coaching (minimum 5 years)
You have a basic knowledge of SAP
You have a good knowledge of ITIL processes
You have a good knowledge of the KM product range
You have a good knowledge of the PRINCE2 project management method
You speak fluently Dutch/French/English

Personal Profile:
You are able to understand, to guide and to change processes
You are able to act team-minded
You are capable of priority setting
You have a customer-oriented and service-oriented behavior
You are able to focus on problem solving/solutions
You are able to focus on results
You have a hands-on mentality
You are highly interested in new developments and continuous learning
You are able to think & act independently, methodical and anticipatory
You are open to change/innovation/improvement
You have strong communication skills (Networking/Negotiation/Presentation/Team Communication)

We Offer you a job with variation that leaves plenty of room for personal initiative and development. In addition, we offer an attractive salary package in line with the function and your experience plus many benefits like a company car. On top of that you can enjoy plenty of extra benefits (Company car, mealvouchers, laptop...) to ensure a good balance between your work and private life. If your are interested, don't hesitate to apply!