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Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Permanent
Location: London, England
Industry:
IT
Salary: £22000 - £26000 per annum
Start Date: asap
Reference: 72124-ITENG-JNB_1534250766
Contact Name: Janne Bate
Contact Email: Janne.Bate@volt.eu.com
Job Published: August 14, 2018 13:46

Job Description


We are working with a leading charity based in Southeast London who are actively seeking an IT Service Desk Analyst.

Required:

-Understanding of Active Directory
-Experience in a customer-facing / telephone support role
-Working knowledge of Helpdesk Ticketing Systems
-Understanding of IT Processes and Procedures
-Support role in a busy Windows domain
-Good knowledge of Windows 10 operating system

Desirable:

-Working Knowledge of ITIL / equivalent framework
-Excellent verbal and written communication
-Experience in working towards targets
-Familiarity in System Administration of Microsoft Active Directory i.e. security groups, starters/leavers processes, password resets.

Advantage:

-Network troubleshooting experience
-Experience in Mobile Device Management

If you are interested in further details please get in touch with your CV.