Service Desk Analyst
|Job Title:||Service Desk Analyst|
|Salary:||£22000 - £26000 per annum|
|Contact Name:||Janne Bate|
|Job Published:||August 14, 2018 13:46|
We are working with a leading charity based in Southeast London who are actively seeking an IT Service Desk Analyst.
-Understanding of Active Directory
-Experience in a customer-facing / telephone support role
-Working knowledge of Helpdesk Ticketing Systems
-Understanding of IT Processes and Procedures
-Support role in a busy Windows domain
-Good knowledge of Windows 10 operating system
-Working Knowledge of ITIL / equivalent framework
-Excellent verbal and written communication
-Experience in working towards targets
-Familiarity in System Administration of Microsoft Active Directory i.e. security groups, starters/leavers processes, password resets.
-Network troubleshooting experience
-Experience in Mobile Device Management
If you are interested in further details please get in touch with your CV.
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