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Service Delivery Application Lead (SAP - Pharma)

Job Title: Service Delivery Application Lead (SAP - Pharma)
Contract Type: Contract
Location: Surrey, England
Industry:
IT
Salary: Negotiable
Start Date: ASAP
Reference: 73098-ITENG-KSB_1544700464
Contact Name: Kelvin Ball
Contact Email: kelvin.ball@volt.eu.com
Job Published: December 13, 2018 11:27

Job Description

SERVICE DELIVERY APPLICATION LEAD - ITIL - SAP - PHARMA

Market leading Pharmaceutical company based in Surrey has the opportunity for a Service Application Delivery Lead on an initial 12 month contract.

PURPOSE

* Lead and manage IT operational services for applications to ensure efficient and effective service delivery of vendors and suppliers in a global environment
* Manage service level of vendors and suppliers to ensure high quality, security and reliability, whilst securing IT service for internal customers and external users
* Ensure that services in regards to application services, continue to meet the changing demands of the
business and the changes of service needs are presented to and agreed with the vendors in a timely manner
* Application management include SAP, Cloud Applications, Integration systems, CRM and Sharepoint

SKILLS & EXPERIENCE

* Significant knowledge of IT Infrastructure Library and IT service management
* Significant knowledge of SAP/ERP systems
* Some knowledge of pharmaceutical business and related business processes
* Some knowledge of pharmaceutical international regulations including GxP
* Knowledge of Finance and Accounting processes related to budget management
* Knowledge of Prince2 or another formal project management methodology
* Knowledge of COBIT as information system control guiding principles
* Work experience across multiple cultures and countries / regions is a plus
* Fluent in written and verbal business English
* A Bachelor's degree is required with an advanced degree or certification(s) preferred