Senior Process Manager

Job Title: Senior Process Manager
Contract Type: Contract
Location: Brussels, Belgium
Salary: Negotiable
Start Date: ASAP
Reference: 69962-ITBEL-SED_1502117427
Contact Name: Sebastien Guerard
Contact Email:
Job Published: August 07, 2017 15:50

Job Description

The process manager ensure the E2E design & implementation of a multiple group of processes (commercial, provisioning, repair, billing, reporting) requiring cross business unit coordination. He is supporting significant investment for the launch of new product and/or services, significant IT, technical or network evolution, organizational changes. He is responsible for the continuous improvement of a multiple group of processes. He is accountable for by monitoring the key performance indicator of the process.

*Define the process strategy for his process group & define the high level process architecture in collaboration with the relevant executive, product manager, IT & business system owner.
*Set up the business objectives for his process group & translate them into key performance indicator to allow the right level of monitoring and tracking of the process performance. Guarantee the overall efficiency of the processes by organizing process review & approval session. Responsible to make sure that the processes are well documented and published on the relevant site.
*Analyse the process performance, identify weaknesses, conduct root cause analysis, use advanced statistical tool to correlate issues and correlate problems, come with an action plan to improve the process on short/ long term & get the appropriate resources to make it happen.
*Take responsibility for the quality assurance and overall integrity of the process by making sure that the framework implemented to design, implement and improve process ( BPM, Lean methodology, Six Sigma, continuous improvement) are well follow up and by organizing regular lessons learned after each important phase of the process design/implementation.
*Lead major Improvement Project by setting up goals, defining the approach, staffing his project team and driving the project from Kick-off till implementation.
*Responsible for the deployment of the process through the whole company by building training material with the support of the product manager/BSO and organizing trainings sessions or/and information for all the impacted parties.
*Interact with the IT/engineering department to make sure that his process group is automated as much as possible & is well integrated in the IT/network architecture and that key performance indicators are produced without any extra effort.
*Report during Steering Committee result of internal audit & process performance measurement and formulate process

Your Profile:

* You have a Master degree and more than 5 years of relevant experience ideally in the telecommunication sector;
* You possess proven process management skills
* In addition to your drive for results, you are a true leader and an excellent communicator by nature,
* Good negotiation skills and able to expose/challenge to upper management;
* Fluent in English.

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