Second Line Support

Job Title: Second Line Support
Contract Type: Contract
Location: London, England
Salary: £180.00 - £230.00 per day
Start Date: ASAP
Reference: 71809-ITENG-JRN_1529410388
Contact Name: James Hearne
Contact Email:
Job Published: June 19, 2018 13:13

Job Description

IT 2nd Line Support Engineer

I am currently partnering with a National Charity based in Vauxhall, London. They are looking for a 2nd Line Support Engineer on an initial Six-month contract.


-Understanding of Active Directory
-Experience in a customer-facing / telephone support role
-Working knowledge of Helpdesk Ticketing Systems
-Understanding of IT Processes and Procedures
-Support role in a busy Windows domain
-Good knowledge of Windows 10 operating system


-Working Knowledge of ITIL / equivalent framework
-Excellent verbal and written communication
-Experience in working towards targets
-Familiarity in System Administration of Microsoft Active Directory i.e. security groups, starters/leavers processes, password resets.


-Network troubleshooting experience
-Experience in Mobile Device Management

This is a great opportunity to take the next step in your career and contribute to a good cause, please apply now for more information and my immediate attention!