SAP Service Delivery Application Lead

Job Title: SAP Service Delivery Application Lead
Contract Type: Contract
Location: Surrey, England
Salary: Negotiable
Start Date: ASAP
Reference: 70773-ITENG-MRW_1513611952
Contact Name: Martin Wilkinson
Contact Email:
Job Published: December 18, 2017 15:45

Job Description


Our client, a leading Pharma company based in Surrey, is looking for a Service Delivery Application Lead with significant knowledge of ITIL, IT Service Management and SAP/ERP systems.

The Purpose of the role is to:
* Lead and manage IT operational services for applications to ensure efficient and effective service delivery of vendors and suppliers in a global environment
* Manage service level of vendors and suppliers to ensure high quality, security and reliability, whilst securing IT service for internal customers and external users
* Ensure that services in regards to application services, continue to meet the changing demands of the business and the changes of service needs are presented to and agreed with the vendors in a timely manner
* Application management include SAP, Cloud Applications, Integration systems, CRM and Sharepoint

Key experience, skills and knowledge:

· Significant knowledge of IT Infrastructure Library (ITIL) and IT service management
· Broad knowledge of SAP/ERP systems
· Knowledge of pharmaceutical business and related business processes including GxP & SOP
· Knowledge of Finance and Accounting processes related to budget management
· Knowledge of Prince2 or another formal project management methodology
· Knowledge of COBIT as information system control guiding principles
· Work experience across multiple cultures and countries / regions is a plus
· Fluent in written and verbal business English
· Graduate or equivalent professional qualification and/or proven expertise