Process/Delivery Specialist

Job Title: Process/Delivery Specialist
Contract Type: Contract
Location: Reading, Berkshire
Salary: Up to £24000.00 per annum
Start Date: asap
Reference: 73381-ADMIN-CDA_1548870744
Contact Name: Rebecca Dalton
Contact Email:
Job Published: January 30, 2019 17:52

Job Description

My client a global technology company are looking for a Process/Delivery Specialist to join their team in Reading on an 18 month contract.

You will be responsible for delivering high quality services, assist with defining as well as identifying continuous improvements of service definitions, work-flow processes and appropriate on boarding and support of delivery specialists.

You will also be responsible for:

- Managing contract decrement requests through premier billing tools.
- Closing requests and sending completion emails.
- Managing SKU swaps
- Carrying out regular reviews to ensure the processes are being followed and verify the
quality of deliverables.
- Ensuring services are delivered to agreed SLAs.

Skills required:

- Previous experience with workflows
- Admin experience
- Strong understanding of support and customer service delivery

If the above sounds like you please apply for my immediate attention!