Knowledge & Collaboration Operations Coordinator
|Job Title:||Knowledge & Collaboration Operations Coordinator|
|Contact Name:||Kylili Theognosia|
|Job Published:||December 11, 2018 10:14|
Region: Brussels North
Starting date: ASAP
Extension possible: YES
Our client's technical teams deliver new IT solutions and improve existing applications for both our internal and external clients. They deploy changes into the production environment in a controlled and structured way that does not compromise production stability and we ensure applicative production support.
Their non-technical people maintain the maturity of the IT project delivery with appropriate controls in line with the group's risk appetite and reducing development and running costs.
They have embarked upon an enterprise-wide business transformation process using "Lean" principles, and by taking a holistic view on all management processes.
We are currently looking for a Knowledge & Collaboration operations coordinator who will coordinate and provide support, help, and training to deliver the K&C program.
Ø Support internal clients on knowledge management organization, including process, roles and responsibilities, for consuming, sharing, collaborating on, improving, maintaining, and governing knowledge transfer and permanent documentation assets.
Ø Identify user requirements by researching and analysing user needs, preferences, objectives, and working methods; studying how users consume content, including data categorization and labelling; meeting with focus groups.
Ø Plan information architecture by studying the site concept, strategy, and target audience; envisioning architectural scheme, information structure and features, functionality, and user-interface design; creating user scenarios; designing information structure, work- and dataflow, and navigation; evaluating information representation; conducting creative meetings.
Ø Organize information by translating user behaviour into media structure and elements; crafting interactive experiences; producing workflow diagrams, user scenarios, flowcharts, and storyboards; preparing interaction models, navigation rules, organization of information, and site maps; coordinating with clients and other stakeholders.
Ø Validate information delivery by developing and completing usability test plans; evaluating traffic patterns; studying user feedback.
Ø Update job knowledge by tracking research regarding information architecture, web design and usability; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Ø Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
* excellent communication and diplomatic skills
* excellent analytical and problem solving skills
* strong self-management and self-driving capabilities
* strong team spirit and emotional intelligence
* customer focused and process oriented
* an independent thinker
* self-development oriented
* striving for excellence and Continuous Improvement
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