IT Systems Engineer
|Job Title:||IT Systems Engineer|
|Location:||West London, London|
|Salary:||£40000 - £45000 per annum|
|Contact Name:||Rebecca Fagan|
|Job Published:||March 27, 2017 17:17|
Our global client, based in Teddington, is seeking a IT System Engineer to work on a permanent basis.
*3rd level technical support of a wide range of server hardware and software technologies.
*Escalated incident resolution.
*Service request fulfilment.
*Management of configuration items within the remit of the Infrastructure Team.
*Provision of excellent customer service.
*Achievement of service level agreement KPIs.
*Active contribution to the continual service improvement plan.
*To provide excellent customer service at all times.
*To account for and track all IT server infrastructure assets that are deemed configuration items, throughout their lifecycle and administer in the asset registers and monitoring systems.
Knowledge and Skills:
*Strong customer service skills.
*Able to relate to all levels of the business user community.
*Very strong problem resolution experience with excellent trouble shooting skills - must be able to solve technical problems that are complex in nature.
*Strong communication skills, verbal and written.
*Can-do attitude, focussed on meeting deadlines and high quality deliverables
* Experience of working in an IT service delivery environment.
*Servers, especially HP, HP Blade chassis, SANs, SAS and fibre channel attached storage RAID configuration.
*Windows server 2003, 2008, 2012.
*Linux, Centos, Redhat, Oracle Linux.
*AD, DNS, DHCP.
*VMware vSphere, vCentre, SRM.
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