IT Service Delivery Manager (Payments Industry)
|Job Title:||IT Service Delivery Manager (Payments Industry)|
|Location:||Harrogate, North Yorkshire|
|Salary:||£35000 - £37000 per annum + benefits|
|Contact Name:||Rebecca Fagan|
|Job Published:||September 20, 2017 15:12|
The official job specification is below but in a nutshell our client is looking for an experienced IT Service Delivery Manager to work on a new Product with a large customer. Although not a technical role, you will understand what IT is doing, rather than how it was made, and be able to turn this into Business specifications. The successful candidate must have experience of Service Delivery within IT and/or Payments.
The IT Service Delivery Manager owns the day-to-day, end-to-end delivery of the services to the various Schemes and Customers. The aim is to safeguard the services against risk, manage incidents, and continually strive to improve the customer proposition.
The IT Service Delivery Manager is a key point of reference in relation to operational questions / queries for both internal and external customers, and therefore must have thorough knowledge of the services and their customer base, including the customers' objectives.
The IT Service Delivery Manager will work closely with internal and external stakeholders, professionally representing the company at operational industry meetings, lobbying and ensuring appropriate information is shared and justified where appropriate, whilst protecting the company's brand.
The IT Service Delivery Manager will work closely with the Relationship Managers to ensure seamless customer interaction.
Responsibilities will include:
*Manage multiple operational relationships, managing the day to day SLAs and recognising commercial opportunities, service improvements and risk mitigation
*Supports the Customer Relationship Manager in ensuring the department retains the necessary levels of operational and support capabilities to meet its delivery obligations (People, Process, Products, Partners).
*Conduct regular meetings with internal stakeholders to promote the services and identify potential improvements and risks.
*Ensure risks identified within the Service are raised as appropriate, review existing risks on a regular basis ensuring all actions are completed and updated in a timely manner.
*Communication of all operational changes to the relevant Schemes and Customers, and internal stakeholders.
*To bridge the gap between the service and technical delivery teams and the customers.
*Ability to organise, lead and facilitate key stakeholder meetings and workshops as required.
*Experience in a Customer Facing role.
*The ability to adapt to rapidly changing circumstances.
*Experience of instant management and be able to make decisions on the spot.
*Ability to manage SLAs in a highly effective manner.
*ITIL Foundation Certification.
*Communicating - highly effective communicator. Uses all relevant channels and resources to communicate business strategy, business offerings and value propositions internally and externally.
*Have significant experience of negotiating and influencing effectively at all levels, presenting well and portraying a professional image both internally and externally.
*Problem Solving for high visibility issues with the Customers.
*Willingness to travel, with associated periods away from home.
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