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IT Monitoring Engineer

Job Title: IT Monitoring Engineer
Contract Type: Contract
Location: Brussels, Belgium
Industry:
IT
Salary: Negotiable
Start Date: ASAP
Reference: 72456-ITBEL-GAT_1537350094
Contact Name: Gaetan Tangton
Contact Email: Gaetan.Tangton@volt.eu.com
Job Published: September 19, 2018 10:41

Job Description

IT monitoring Engineer - Tivoli Monitoring
General:
Job location: Brussels North
Start Date: ASAP
Contract duration: 6-months renew
Working hours: Shift work applicable (3 shifts: flexible business hours; 08:00 - 17:00; 09:00 - 18:00)
Watch Duty and Weekend work required!! : estimated average of once every 6-8 weeks
Occasionally, some tasks need to be performed before or after business hours

Introduction
Our client is one of the leading financial company and is in charge to put into relation national and international banks.
The team you will join is responsible for designing, implementing and maintaining the monitoring infrastructure in a very large high-availability environment (15000 agents, 500K-800K events/month, 12000 tickets/month) covering +/- 3000 servers (Windows, Linux, AIX, Solaris) spread into 3 data centers across Europe and provide automatic and real-time alerting to support teams. It also includes monitoring of several IBM mainframes, links with network monitoring tools, performance and capacity monitoring system and HP Nonstop servers. These solutions are then critical for business and support teams.
You will be involved in the following tasks:
- Participate on the support of our monitoring or ITIL products infrastructure. All in accordance with security policies and guidelines:
- Interview a broad variety of stakeholders (e.g. network engineers, systems engineers, storage engineers, DBAs, application engineers, developers, end-users), to ascertain how best to monitor the infrastructure components and the applications which they support.
- Configure monitoring definitions and code monitoring scenario / rules according to initial end-users and technical specialists requirements
- be involved in third-line and second-line support of those solutions and platforms; fixing technical incidents on these platforms (restoring the service) and proposing long term solutions or improvements;
Participate in cross-functional teams to develop, design and build documents, work plan timelines to meet project timeframes
- Document and complete knowledge transfer to other team members
- Working with vendors to resolve problems
- Be involved in Watch duty and week-end work activities
At least 5 years of hands-on experience in designing, implementing, maintaining and managing monitoring or ITIL products in large environment (with processes and controls).

- You appreciate technical challenges always keeping in mind our customer needs and requirements;
- You are methodical, well-structured and voluntary;
- You are able to acquire quickly knowledge/expertise on new technologies and products but also keen to sharing your current ones with other team members;
- You are a team player. You strongly believe that being part of a team is a strength;
- You have good knowledge of Windows, Unix and Linux operating systems;
- You have good skills in scripting languages (PERL, Python, Shell, VBS, Java...);
- You have good knowledge (writing/speaking) in English;

Expertise in one or several of the following products (CA SDM/ESD, BMC ITSM, BMC ADDM, IBM Tivoli Monitoring, IBM Netcool Omnibus, IBM Netcool Impact, Splunk, Axway BusinessBridge, IPlabel Newtest) is required