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IT Manager/IT Helpdesk Team Leader

Job Title: IT Manager/IT Helpdesk Team Leader
Contract Type: Permanent
Location: Brussels, Belgium
Industry:
IT
Salary: Négociable
Start Date: asap
Reference: 70202-ITBEL-HTK_1505747253
Contact Name: Tuan Khanh Huynh
Contact Email: tuankhanh.huynh@volt.eu.com
Job Published: September 18, 2017 16:07

Job Description

We are currently looking for an IT Manager/IT Helpdesk Team Leader.

ROLE & OBJECTIVES:

Manage information technology and computer systems and services at our office site in Brussels
Provide support to end users at the global headquarter in Brussels
Lead a small team of on-site agents and interface with various IT service delivery functions globally
Plan, organize, control and evaluate IT operations provided by Group IT functions
Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
Help design, develop, implement and coordinate systems, policies and procedures
Ensure security of data, network access, and backup of systems
Act in alignment with user needs and system functionality to contribute to organizational policy
Identify problematic areas and implement strategic solutions in time


ADDITIONAL DETAILS ON ROLES & OBJECTIVES:

Has run "all things IT" for about 200 business users with a small team
Demonstrated some project management experience in preferably a global multi-cultural organization.
Proven analytical, organizational and problem-solving skills. The successful candidate will be able to describe multiple situations where these skills have been leveraged.
Strong customer focused, team oriented communication skills with emphasis on building lasting, trusted partnerships through written and verbal communications with clients of IT in the business
Ability to have fun while working hard in a demanding fluid environment.


QUALIFICATIONS AND EXPERIENCE REQUIRED:

Great knowledge of technical management, information systems and of computer hardware/software systems;
You can show a very good track record in the management and delivery of IT services;
You have run the end-to-end delivery of IT services for a company or organizational unit of about 200 business users;
You have hands-on knowledge with trouble-shooting issues with software and hardware;
You have a confident manner, assertiveness and a high sense of responsibility;
After above-average successful completion of your degree you have gained several years of experience in a similar setting;
Proven working experience as an IT manager or similar relevant experience;
Expertise in small scale datacenter management and data governance;
Hands-on experience with computer networks, network administration and network installation;
Experience to provide support to end-users - IT Helpdesk, IT Servicedesk, or similar;
Ability to manage personnel in small teams;
BS or MSc in Computer Science or in a similar field;
You are fluent in English. Additional language skills in French, Dutch or German are a plus, but not a must.


EVOLUTION:

This position is a launch pad for highly talented individuals into various, more senior management opportunities in IT - within the many business lines of company globally or in the management hierarchy of our corporate IT function.