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IT Helpdesk Operators

Job Title: IT Helpdesk Operators
Contract Type: Contract
Location: Brussels, Belgium
Industry:
IT
Salary: Negotiable
Start Date: ASAP
Reference: 71269-ITBEL-JOS_1521119281
Contact Name: Joseph Santos
Contact Email: Joseph.Santos@volt.eu.com
Job Published: March 15, 2018 13:08

Job Description

IT Service Desk operator

General:
Job location: Brussels, Belgium
Start Date: 01st of March
Contract Duration: 6 months - can be extended
Daily between 7 AM till 6 PM
No standby duty and no weekend work for the moment



Introduction:
Our client is the leading telecommunications company in Belgium and a market leader in a number of areas, including retail and wholesale fixed-line telephony services, mobile communications services and broadband data and Internet services. They are looking for Service Desk operators.


Mission:
-IT Support helpdesk function, telephone support for all applications of the company (operator function)
-Creation of HP Service Manager interactions and incidents for further follow-up
-Handling issues reported through our intranet
-Creating support documents for our users and for internal use


Required skills:

Profile:
Mother tongue Dutch or French
Well skilled in other national language besides mother tongue
Good level English
Good phone skills
Team player

IT knowledge:
*Office 365 (Outlook - Onenote - Sharepoint - ….)
*WINDOWS 10
*Possible prior knowledge of SCCM - HP Service Manager is a big advantage.
*Great interest and minimum basic knowledge in mobile devices (iOS - Android)
*Trouble shooting skills

Experience with working in a Service Desk environment is a big advantage.