Ist line IT support Technician
|Job Title:||Ist line IT support Technician|
|Salary:||£28000.00 per annum|
|Contact Name:||Karen Brown|
|Job Published:||August 22, 2017 11:00|
As part of the onsite team you will provide first line technical support on hardware, software, telephony and meeting room audio visual equipment, to all staff and visitors at the lab.
·Provide first line technical support to onsite staff and visitors for the Windows OS
environment, Office 365, Skype for Business, mobile devices and Azure, escalating
when needed to other members of the local IT team or global support teams.
·PC hardware and software configuration and diagnostics.
·Troubleshooting of basic networking issues.
·Hardware and consumable ordering, asset and loan management.
·Disposal of hardware ensuring all data protection and privacy practices are followed.
·Collaborate with researchers and other members of the IT team to identify and ready
systems for events and research projects.
·Orientation of new employees on technical services available.
·Perform regular testing of all meeting room facilities including audio visual
systems such as projectors/LCD Screens and video conferencing systems.
·Provide technical assistance to visitors connecting to our wireless guest network or
using our meeting facilities.
·Record talks given in our state of the art lecture theatres.
Knowledge, Skills and Experience:
·Proven corporate IT experience of supporting local and remote workers.
·A strong knowledge of current PC hardware.
·An excellent working knowledge of Windows 10 and the Microsoft Office Suite
including Outlook 365 and Skype For Business.
·Experience with supporting networked workgroup printers.
·Demonstrated ability to getting the job done. A committed team player prepared to do
that bit more to delight the customer or make others successful.
·Experience of Azure cloud services.
·Experience using and supporting non-Microsoft Operating systems specifically Linux,
Apple OSX/iOS and Android.
·Experience of TCP/IP networks.
·Knowledge of Audio Visual equipment would also be an advantage.
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