Inside Sales Specialist
|Job Title:||Inside Sales Specialist|
|Salary:||£11.00 - £14.25 per hour|
|Contact Name:||Karen Brown|
|Job Published:||May 23, 2016 15:21|
·Drive sales growth and customer retention with defined end customers / channel
1.Achievement of specific sales targets through the following:
·Proactively selling the above divisions products via the telephone and various digital means including email and using social selling tools including LinkedIN Sales Navigator
·Developing a territory plan to drive sales with nominated accounts
·Blueprinting accounts and segmenting based on opportunity
·Developing relationships with End Users and or Channel partners
·Qualifying leads gained through marketing activity and following through to close
·Guiding customers through the sales process from initial contact, creating awareness of features and benefits of solutions in target accounts all the way to closing the sale and providing support post purchase
·Acquisition of new customers and greater penetration in existing accounts
2.Management of specific accounts to drive loyalty and prevent erosion
·Working either in collaboration with Territory Managers on a specific territory or being the key point of contact with responsibility for driving sales in identified accounts over the phone and responsible for the sales performance of those accounts.
·Blueprinting potential accounts and qualifying leads and opportunities
·Management of customer relationships via the phone to encourage loyalty and prevent erosion.
·Talking knowledgeably about products and their applications in order to generate sales.
·Providing cover for the Territories via the telephone in times of absence.
3.Achieve best practice in Customer Relationship Management
·Keeping an accurate and comprehensive customer database, achieving targets of in excess of 95% data quality.
·Recording all customer interactions.
·Management of the ordering of promotional stock for customers
·Keeping an up to date awareness of the market and competitor trends and developing new working patterns accordingly.
Skills and Experience
·Previous Inside Sales experience with strong customer focus
·Good understanding of the sales process & a proven track record of delivering sales to forecast
·Previous experience of working with both CRM tools and other sales acceleration technologies
·Knowledge of the relevant market products and competitors
·Challenger mindset, self-motivated, tenacious & driven
·Ability to build relationships with external partners e.g. Channel Partner Sales Reps/Inside Sales people
·Strong time management & organisation skills
·Ability to prioritise and be flexible in adjusting where necessary
·Account Management experience
·Siebel CRM experience
·Ability to participate in Peer-to-peer coaching activities
·Team Player - ability to demonstrate a high level of skill in team-working both with the relevant Business Division, and the Inside Sales Team concurrently
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