Hybrid Support Engineer - IT Support - (Apple Mac & Windows PC)

Job Title: Hybrid Support Engineer - IT Support - (Apple Mac & Windows PC)
Contract Type: Permanent
Location: Southwark, London
Salary: £30000 - £33000 per annum
Start Date: asap
Reference: 72840-ITENG-JBS_1544532715
Contact Name: Joseph Coombes
Contact Email:
Job Published: December 11, 2018 12:51

Job Description

Hybrid Support Engineer - IT Support - Mac & Windows PC

I am looking for a Hybrid Support Engineer (Mac & Windows) who's role will encompass full support based duties working within a hybrid Apple Mac and Windows PC environment . The position involves COTS support and the monitoring and administration of a support based ticket system (Service Requests, Incident, and IMACS), contacting staff to resolve issues supporting both Windows O/S and Apple OSX systems including common applications support.

Key skills & Technologies:

*Install/Refresh - Refresh as BAU based on a 3 year lifecycle
*Onsite installs using current deployment tools (SCCM, LANDesk etc.)
*IMAC - Relocation of users and hardware, local software installation. LT/DT and desk phones
*DSS - Onsite support and troubleshooting for COTS and non-core software for laptops and desktops
*Smart Hands Support - basic troubleshooting for Network and server equipment
*VIP/VVIP Support - Expedited SLA's for VIP/VVIP's
*ServiceNow (Snow) - client owned service desk ticket monitoring system
*You will be a problem solver, analytical with a "can do" attitude

Please send your CV details for consideration