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Helpline Analyst

Job Title: Helpline Analyst
Contract Type: Permanent
Location: Kensington and Chelsea, London
Industry:
Salary: £22000 - £24000 per annum + Benefits
Start Date: July/August
Reference: 69517-ITENG-DVS_1496680867
Contact Name: David Sheppard
Contact Email: David.Sheppard@volt.eu.com
Job Published: June 05, 2017 17:41

Job Description

Leading international Company that provides Integrated Marketing & Technology Solutions which give customer insights based around geographic location (GIS) is looking for a Geography Graduate or Mathematics Graduate to join their Client focused support team. This position is a career opportunity working as part of a great team with an excellent work environment in modern offices in a top location.

KEY RESPONSIBILITIES

Giving support, training and advice to clients over the telephone, email on the use and application of our marketing customer targeting software (full software training will be given).

Using advanced technical skills to build bespoke client systems including the design of data reports as well as final delivery.

This is an opportunity to join a technically accomplished, client focused team. The support, advice and training given over the helpline can be business critical to our clients, therefore, the successful candidate will possess a combination of technical, numerical and commercial skills.

CORE SKILLS, KNOWLEDGE AND EXPERIENCE REQUIRED

A good, professional telephone manner with effective listening skills and an aptitude to interpret client queries and convey technical processes clearly is key to the success of this role. As is the ability to think laterally, quickly and calmly.

DESIRABLE SKILLS AND EXPERIENCE

* Exposure to and/or appreciation of GIS software* and its applications
* Familiarity with Microsoft Office
* Excellent written/verbal English
* Excellent inter-personal skills
* Excellent numeracy skills
* Degree in Geography, or Mathematics

*Full Software product training will be given

If you think you have what is required and are looking for a career opportunity with a long established and successful company, please reply with your CV for immediate consideration.

In return you will receive a good starting salary and excellent benefits including on site Gym.


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