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Helpdesk/Support 1st Line - NL & FR

Job Title: Helpdesk/Support 1st Line - NL & FR
Contract Type: Permanent
Location: Belgium,
Industry:
IT
Salary: Negotiable
Start Date: ASAP
Reference: 68670-ITBEL-QUD
Contact Name: Quentin Destat
Contact Email: Quentin.Destat@volt.eu.com
Job Published: February 02, 2017 10:17

Job Description

Support 1st Line - NL & FR

We are a multinational company delivering major services in both Software, Hardware & Consultancy Services currently looking for a young Helpdesk/first line support in order to join our team based in Brussels.
The scope of the function is to deliver support services to one of their biggest client Banking/finance actor in Belgium.

Top 5 Reasons to Join Us:
*Be part of a successful and growing company;
*Meet people from all over the world;
*Develop your language skills in an international environment.

Summary of Primary Job Responsibilities

Our client is a multinational company whose core business focuses on Banking & Finances services. Based in Brussels, we are now recruiting Helpdesk to perform inbound support by phone, web form, email and chat. In a contact centre environment, the support will deal with Database issues, Hardware and Software support (access, login/password reset, errors and installation procedures), Network (new users, resetting users and access control) and troubleshooting. Answering & creating helpdesk tickets to authorized users will diagnose and resolve requests and review daily information on systems status.

Education
*High School diploma
*Technical certificates or Bachelor degree in Information Technology or interest for the given field is an asset.
*Experience Target
*Customer Care/service Experience
*Help Desk, Service Desk or Troubleshooting experience
*Email and chat support experience

Knowledge/Skills/Abilities
*French OR Dutch native Speaker (Eliminatory)
*Dutch skills both spoken and written (Eliminatory)
*Experience with Windows based applications
*Excellent Communication skills

Package
*Full-time 8h/day, between 8am up-to 6pm, from Monday to Friday
*Base salary (x13.92 months) + Lunch fee + Private health insurance
*Location : Brussels, Watermaal-Bosvoorde