Helpdesk 2nd line
|Job Title:||Helpdesk 2nd line|
|Contact Name:||Joseph Santos|
|Job Published:||September 11, 2018 16:27|
Job location: Wavre
Start Date: ASAP
Contract: Permanent Role
Reports to: Senior Manager EMEA
Basic Purpose: Maintain infrastructure including network, security, telecommunications, user-support, all hardware deployment as required
Our client is a worldwide organisation founded to protect and improve human health and environment
1.Help evolve best practices for the User Support functions.
2.Maintain, implement and support of computer equipment, hardware, software and network needs for both onsite and remote employees including contract service providers.
3.Deliver high level of customer service to all users
4.Support implementation strategies for rollout of new or upgraded systems and applications.
5.Support the Infrastructure and Software development teams as necessary in the deployment of new software or infrastructure changes.
6.Help evolve, implement and maintain user support related policy, procedural and technical documentation.
7.Execute the infrastructure and security strategy for the organization.
8.Support the purchase and implementation of PC's/laptops/handhelds/printers and other hardware equipment.
9.The recording of details of equipment installed and removed so that the organisations configuration management and inventory records are kept up to date.
10.Assist in the producing of operating and capital budgets for the corporate infrastructure.
11.Implement business continuity and security procedures to protect the information assets of the company.
12.Maintain positive, constructive, team-oriented attitude as well as sound judgement in all job responsibilities.
13.Command a strong understanding of organisation International's business to support software development initiatives and provide proactive suggestions on new ways in which the organization can leverage technology to improve productivity and reduce cost. Exhibit entrepreneurial thinking.
14.Travel to other location at short notice is required.
15.Perform other duties as required.
Excellent customer service skills
College diploma related to computer technology field with three (3) years of experience working in a helpdesk support environment or Bachelors' degree with two (2) years of experience working in a helpdesk support environment.
Working knowledge of Information System concepts (LAN, WAN, VPN, VMware, Linux, Windows Server, Exchange, Active Directory, LDAP, backup recovery, corporation data security and regulatory compliance
Strong troubleshooting skills.
Strong communication skills.
Strong English and French Language skills.
Ability to work in a fast-paced environment, ability to multi-task and work with multiple users.
Maintain positive, constructive, team-oriented attitude as well as sound judgment in all job responsibilities.
Diploma or degree in IT related field
Experience working on basic phone administration.
Experience working with and supporting remote users and devices.
1.Frequently required to lift equipment up to 12Kg and occasionally assist with heavier equipment.
2.Ability to move, with assistance, up to 24Kg from one area to another.
3.Prolonged sitting, high volume of walking and occasional crouching or crawling.
4.Ability to use a keyboard and operate equipment which requires manual dexterity.
5.Ability to travel domestically and internationally up to 25% of the time.
6.Work is performed in an office environment with minor potential for exposure to safety hazards in the lab area of the office.
7.Smoke free work environment.
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