Helpdesk 1st & 2nd line

Job Title: Helpdesk 1st & 2nd line
Contract Type: Contract
Location: Brussels, Belgium
Salary: Negotiable
Start Date: ASAP
Reference: 70452-ITBEL-JOS_1509008441
Contact Name: Joseph Santos
Contact Email:
Job Published: October 26, 2017 10:00

Job Description

Our client is a subsidiary of an important telecommunication Group, specialized in the development, production and distribution of audiovisual and multimedia products and services.

Attitudes and soft skills
*You are a highly motivated individual, ready to take initiative and have a hands-on mentality
*You are a team player and can work individually as well
*You are well organized
*You are a curious and quick learner, willing to discover and learn
*You are willing to learn and engage in new technologies
*Fluent English, capable of communicating in French and/or Dutch

·Resolve system support requests and perform in-depth system maintenance.
·Maintaining infrastructure documentation and best practices
·Interact with and support other departments where needed
·Support project management team on planning, implementation, procedures, documentation and training as needed
·Provide support to restore functionality including performing follow up and assisting with diagnostics and troubleshooting of broadcast and IT equipment
·Identify, track and resolve current and potential faults within the monitoring and control systems with an understanding of the various devices
·Determine the best possible action plan to resolve technical problems
·Share your knowledge and technical expertise to other members of the department
·Report to management of ongoing issues and progress
·Install new equipment and cabling as assigned

Skills and experience:
·+1 years of IT Engineering experience
·expertize on troubleshooting with IT system Active Directory, DNS, TCP/IP, DHCP, SNMP
·experience with Windows Server 2008/2012
·experience with ticketing system and helpdesk
·Ability to manage multiple tasks and be competent in reacting quickly
·Participate in on-call duty 1 week/month.
·Knowledge about incident and change management processes (ITILv3) and other management systems