German speaking support escalating agent

Job Title: German speaking support escalating agent
Contract Type: Contract
Location: Reading, Berkshire
Salary: £34000.00 per annum
Start Date: asap
Reference: 67466-ADMIN-KAB
Contact Name: Karen Brown
Contact Email:
Job Published: August 25, 2016 16:49

Job Description

My client who are based in Reading are looking for a fluent German speaking Support Escalation Agent.
This exciting role will give you exposure to the most challenging of problems across the board dealing with a variety of technologies, including but not limited to Windows, Office, Skype. You will use your customer handling and trouble shooting skills to identify and resolve issues, helping to deliver the perfect customer experience for those experiencing problems. As well as previous technical experience, you will need to have a high attention to detail enabling you to take the customer through trouble shooting steps, and provide clear documentation. There is a strong focus on collaboration enabling you to work efficiently with internal groups for new and unknown issues.
The ideal candidate must demonstrate outstanding customer service skills. As this position will require regular interaction with escalated consumer customers, it is critical that this person is composed and not intimidated while providing support. Due to round-the-clock need, person must be flexible to the option of being 'on-call' during non-business hours. It is preferred that Support Escalation Agent have at least 2 years Hardware/Software Support and 1 year supporting Microsoft Products at an advanced level.