EUC Support Specialist

Job Title: EUC Support Specialist
Contract Type: Permanent
Location: Crawley, West Sussex
Salary: £25000 - £34000 per annum + Great benedfits package
Start Date: asap
Reference: 71430-ITENG-CHW_1523614036
Contact Name: Charlie Bird
Contact Email:
Job Published: April 13, 2018 11:07

Job Description

Desktop Engineer / EUC Support Specialist (Permanent)

You will be responsible for providing 2nd line Desktop / End User Computing support, problem and incident management, service improvement plans, along with deployment of new services/equipment.
You will get involved in projects, initiatives to develop roadmaps, improve service delivery, execute rollouts and upgrades whilst ensuring all Service Requests are dealt with according to the agreed SLA's/OLA's in relation to equipment delivery and software installations. Proactively provide support and maintenance of the End User Computing (EUC) experience.

You will have the following skills:

* Active Directory, Office 365 & Exchange administration.
* Excellent knowledge of EUC security (Proxy, Anti-Virus, DLP, Authentication and Firewalls)
* Management tools for Mobile Device
* Citrix desktop & application delivery

Your responsibilities will be:

* Provide second line End User Computing support in relation to incidents and service requests, adhering to ITIL process
* Provide Active Directory and exchange administration
* Mobile Device Admin
* Support, Manage, Optimise and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacement.
* Ownership to resolution of Incidents, Service Requests or Problems.
* Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
* Deployment of Hardware & Software to the technical, customer focused, security procedures and standards.
* Execution of scheduled monitoring checks
* Provide advice & resolution on the correct use of supported systems (either desk side or remotely).
* Working with Commercial Off The Shelf, bespoke developed systems and Software as a Service (SaaS).

* 2-4 years of experience in Onsite support
* Knowledge and experience on windows 7 OS
* Good to have - knowledge in AD.
* Good to have - knowledge and experience of supporting MAC devices and tablets
* Experience with Service management tool - ex - Service now
* Should have good expertise on EUC tools, remote support tools, MS office and outlook.
* Preferable to have a good understanding of Lync, VPN, and mobile device support.
* Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management

This is for a great company, based in Crawley, good benefits package.