DSA Operator

Job Title: DSA Operator
Contract Type: Contract
Location: Brussels
Salary: Negotiable
Start Date: ASAP
Reference: 68328-ITBEL-JOS
Contact Name: Joseph Santos
Contact Email:
Job Published: December 19, 2016 11:22

Job Description

As a member of the team, your main responsibilities will include:

>Customer Support:

phone and e-mail contact with end users
face-to-face assistance to users
follow-up end-to-end progress of tickets/requests
guidance of users in end-to-end processes
escalate to 2nd and 3rd levels when required
maintenance of LAM related Insight page/Pulse community
>Logical Access Management services

>JML requests:

User access rights management on multiple platforms
Quality checks
Monitoring (uncorrelated accounts)
>Additional Access requesting (DSA tool)
>Escalations and problem management (CANs and ESD tickets)
>External participants management
>Monitoring - early and late shifts

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