Desktop Support Engineer - IT Helpdesk

Job Title: Desktop Support Engineer - IT Helpdesk
Contract Type: Permanent
Location: City of London, London
Salary: Up to £30000 per annum
Start Date: asap
Reference: 73101-ITENG-JBS_1544782178
Contact Name: Joseph Coombes
Contact Email:
Job Published: December 14, 2018 10:09

Job Description

Desktop Support Engineer - IT Helpdesk

This position will encompass full support based duties working within a Windows PC environment and Apple Mac IOS. The position involves COTS support and the monitoring and administering of a support based ticket system (Service Requests, Incident and IMAC's), contacting staff to resolve issues supporting Windows O/S systems including common applications support.

Key skills and responsibilities:

*Windows PC and Mac IOS support experience
*Install /Refresh - Onsite installs using current deployment tools (SCCM, LANDesk, etc.)
*IMAC - Relocation of users and hardware, updating the asset management system, local software installation.
*DSS - Onsite support and troubleshooting for COTS and non -core Software for laptops and desktops
*Break Fix - Client to provide peripheral parts and spare units, out of warranty devices to be replaced on failure
*Smart hands support - Basic troubleshooting for Network and server equipment
*ServiceNow (SNOW) - Client Owned (Service desk), ticket monitoring.

This position is based in London (Victoria) and core working hours are 9 - 5.30pm

Please send your CV details to be considered