Defect Manager

Job Title: Defect Manager
Contract Type: Contract
Location: Hertfordshire, England
Salary: £550.00 - £600.00 per day + benefits
Start Date: ASAP
Reference: 70227-ITENG-REF_1506009242
Contact Name: Rebecca Fagan
Contact Email:
Job Published: September 21, 2017 16:54

Job Description

Defect Manager - Contract - Hertfordshire - £550 - £600p/d - Payment or Financial Service experience.

Main Purpose;

To support the Programme Manager with all aspects of defect management
Ensures that appropriate action is taken to participate, investigate and resolve defects in systems and services.
Ensures that such defects are fully documented within the relevant reporting systems(s)
Enables development of defect solutions.
Coordinates the implementation of agreed remedies and preventative measures
Analyses patterns and trends.

Responsibilities will include:

·Ensures defects are fully documented within the defect/configuration management tool.
·Ensures existing defects and known errors in the system and services being brought into operations are understood and managed in the same way as those arising from operational incidents.
·Ensures that agreed actions relating to defect investigation and resolution are taken within the allotted timescales.
·Co-ordinates and manages rapid response and permanent resolution to defects, ensuring that appropriate action is taken to investigate and resolve them, with minimal downtime to systems and services.
·Track lifecycle of defect from Functional Test environments to Live environment.


·5 years Defect Management including Tools e.g. JIRA.
·Experience with high volume throughput systems.
·Root Cause Analysis of complex systems.
·At least 5 years' financial service industry.
·Working within complex environments.
·Experience with Distributed systems.