Customer Support Engineer
|Job Title:||Customer Support Engineer|
|Location:||Livingston, West Lothian|
|Salary:||£30000 - £35000 per annum|
|Contact Name:||Aleksandra Kontra|
|Job Published:||August 02, 2018 16:52|
The critical objectives within the Customer Support department are to deliver first-class support to our customers and maintain maximum uptime for each system. Typical problems range from resolving database space issues to identifying code problems within our in-house software products.
*Respond, investigate and resolve 1st line customer support requests.
*Investigate, own and resolve issues as part of a specialised 2nd line team.
*Offsite visits to customer sites to investigate, coordinate and resolve open issues.
*Management and escalation of high priority issues.
*Out of hours support duties.
*Software upgrades, installations and health-checks.
*Degree/HND level in Computing, Software Engineering or Electrical/Electronic Engineering and / or strong experience working within a software or IT Support environment.
*ITIL Foundation Essential Technical Skills
*Proven competence and specialisation to troubleshoot issues in at least 2 of the following domains:
*Oracle, SQL or equivalent databases
*Linux Operating Systems
*Networking and Firewalls
*Proven basic level of competence with Microsoft Operating Systems and the other non-specialised domains listed above.
*Ability to transfer problem solving knowledge, with respect to the ADMS applications.
*Excellent interpersonal and communication skills with a strong customer focus.
*Team player, willingness to work as part of a team.
*Willingness to learn new technologies - steep initial learning curve.
*Meeting targets, ability to work to tight deadlines and adapt to moving priorities.
*Previous experience within a software development environment.
*Knowledge of the energy and utilities sectors.
If the above sounds like you, please do not hesitate to get in touch!
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