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Customer Support Credit Control B2C (Gent)

Job Title: Customer Support Credit Control B2C (Gent)
Contract Type: Permanent
Location: Ghent, East Flanders
Industry:
Salary: N
Start Date: asap
Reference: 68524-ITBEL-NAA
Contact Name: Nathalie Azzi
Contact Email: nathalie.azzi@volt.eu.com
Job Published: February 02, 2017 13:13

Job Description

Our client's Belgian entity is one of the leader Telecom operators on the Belgian market, with over 3 million customers. As a convergent actor, they provide mobile telecommunication services, internet and TV to private clients, as well as innovative mobile and fixed line services to businesses. Their high-performance mobile network supports 2G, 3G, 4G and 4G+ technology and is the subject of ongoing investments.


1. Mission:

Addresses credit and collection issues of customers & partners with the aim of resolving the financial problems, keeping the customer satisfaction and collecting the money


2. Key responsibility areas

·Follows up the customers & partners for unpaid invoices with the aim to get the payment and limit the financial risks..
·Negotiates payment & payment modalities with customers & partners via call, written, meetings/visits.
·Detects problems with potential high financial risks by analyzing balances & financial info at your possession and proposes balancing bad debt risk and maintain a commercial approach
·Answers letters and emails from External Recovery Agencies (ECA) and lawyers
·Contacts customers in a pro-active way in order to detect bad debt risk and further analyze the case.
·Treats escalations and manager-complaints within a well defined time-frame.
·Manages bankruptcies & collective debt files


SKILLDEFINITION

Language skills:Oral communication in NL, FR & EN
FLUENT Written communication (NL AND FR) + English.

Proactive thinking ability to think ahead, anticipating future problems or situations

Communication Skills Expert :call handling under stress level and conflict. Turn negative situation into positive outcome

Work autonomy: Ability to take decisions by assesing available information, ability to acquire needed information within given timeframe

Priority management: Managing importance, priority and urgency in workload while respecting defined standards for quality of service

Ownership: Identifying and taking responsibility proactively for tasks and decisions in a timely manner, accepting responsibility for mistakes and take corrective action, focus on resolving difficult situations rather than finding someone to blame, anticipating potential problems and respond with speed and urgency

Numbers Expert: Have affinity with numbers, at ease with mathematics and big amounts

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