Customer Services Administrator

Job Title: Customer Services Administrator
Contract Type: Permanent
Location: Redhill, Surrey
Salary: £17000 - £18000 per annum
Start Date: asap
Reference: 70542-ADMIN-KAB_1510565842
Contact Name: Karen Brown
Contact Email:
Job Published: November 13, 2017 09:37

Job Description

Administrator - Redhill - Permanent Position

We are an international recruitment company based in Redhill and we are currently seeking an Administrator to join our Service Excellence Team who provide support to the Staffing Division across all our European offices. The team has responsibility for Data Administration and processing, reporting, contractor care and 360 Management of Referred contractors including raising contracts and extensions.

Duties may include, but are not limited to:
·To resolve payroll queries in time for cut-off deadlines, e.g. missing time sheets / invoices, monitoring the Mismatch Spread sheet.
·To input all new bookings and extensions on to the system.
· To update candidate and client records on the system as required.
·To maintain an accurate database / spread sheet of end dates of all contractors to timetable action on extensions, etc.
·To investigate and respond to queries from Staffing Consultants and Finance, in respect of bookings on the database system and to resolve or escalate to the appropriate person as necessary.
·CV Processing and Candidate data administration.
·Action requests to amend candidate details e.g. situation updates, requests for deletion, request to be unsubscribed from email shots.
·Weekly email-shot to lapsed candidates requesting an update.
·Weekly match and merge duplicated candidates using duplicate email addresses report.
·Delete candidates from the Database where their data is out of date.
·Provide references as and when requested for candidates who have previously contracted through Volt.
·Explain overview of terms and conditions.
·Explain time card, expenses as well as invoice process, providing information on how to use various portals to upload time cares and expenses.
·Conduct contractor calls on a weekly/monthly basis to ensure that things are running smoothly.

Experience required:
·Previous administration experience desirable
·Good MS Office skills including basic Excel
·Good customer service skills
·Good written and verbal communication skills
·Attention to detail
·Process driven
·Good numeracy skills
·Able to use own initiative but work as part of a team.