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Customer Service Representative

Job Title: Customer Service Representative
Contract Type: Contract
Location: Sheffield, South Yorkshire
Industry:
Salary: £12.73 per hour
Start Date: asap
Reference: 67440-ITENG-JRC
Contact Name: Jordan Constable
Contact Email: Jordan.Constable@volt.eu.com
Job Published: August 31, 2016 17:49

Job Description

Customer Service Representative-Initial 9/12 Month Contract-Part Time-20 hours per week-Sheffield-£12.73ph

Our Client, a Global Manufacturing Company, is seeking a Customer Service Representative to be based in Sheffield on an initial 9/12 Month Contract.

This is a part time position, 20 hours per week Mon-Fri.

To develop and maintain strong working partnerships with all customers (internal & external) and to proactively manage and co-ordinate all aspects of the supply chain, to provide world-class customer service and support for the business in the achievement of its goals and objectives.

-To maintain and proactively improve contact with customers through appropriate means to satisfy their service requirements.
-To proactively manage all customer orders in a timely and accurate manner using initiative, influence and problem solving skills in order to ensure their delivery requirements are met.
-The professional and timely handling of all complaints and adjustments, including the initiation of route cause analysis and corrective action using CFR.
-Independent, proactive communication to fulfil customer needs and to present our company to the customers in a professional manner to ensure the company is their preferred choice of supplier.
-Project leadership and project team involvement.
-Seek out ways to reduce non- value added activity and process improvement using appropriate tools
-Involvement in String Training to formally train colleagues and also to assist in training to help other CSRs raise the bar on their own performance.
-Support for assigned sales contacts in the field to help the business in the achievement of its goals and objectives.
-Key player in the business S & OP process by contributing timely and accurate demand information and working with customers to improve the availability and quality of marketing intelligence information.
-To adhere to the processes and procedures to ensure we maintain our ISO quality accreditation.
-To adhere to all legal and audit procedures
-To manage Electronic trading, and actively support the implementation of E Business Tools.
-To adhere to EC&DP process
-To meet all defined Performance Standards

-Manage customer specific processes and bespoke procedures for order fulfilment.
-Multiple internal and external contacts.
-Manage change and react appropriately to unforeseen circumstances.
-Manage ever-increasing customer demands in a global economy.
-Use and apply multiple supply chain systems.
-Sell and educate customers in the benefits of e-ordering and support the implementation of e-commerce systems.

Experience:
Minimum 12 months to 2 years in a commercial environment

Knowledge:
Product knowledge of the assigned business group and cover groups
Product application knowledge
Market knowledge
Knowledge of customer service systems, procedures and IT facilities
Practical PC knowledge

Key Capabilities:
Competent in the requirements of the Customer Service Career Path
Competent in the Customer Service Function Competencies and associated Leadership Attributes