Customer Service Representative

Job Title: Customer Service Representative
Contract Type: Contract
Location: Sheffield, South Yorkshire
Salary: £12.73 per hour
Start Date: asap
Reference: 67440-ITENG-JRC
Contact Name: Jordan Constable
Contact Email:
Job Published: August 31, 2016 17:49

Job Description

Customer Service Representative-Initial 9/12 Month Contract-Part Time-20 hours per week-Sheffield-£12.73ph

Our Client, a Global Manufacturing Company, is seeking a Customer Service Representative to be based in Sheffield on an initial 9/12 Month Contract.

This is a part time position, 20 hours per week Mon-Fri.

To develop and maintain strong working partnerships with all customers (internal & external) and to proactively manage and co-ordinate all aspects of the supply chain, to provide world-class customer service and support for the business in the achievement of its goals and objectives.

-To maintain and proactively improve contact with customers through appropriate means to satisfy their service requirements.
-To proactively manage all customer orders in a timely and accurate manner using initiative, influence and problem solving skills in order to ensure their delivery requirements are met.
-The professional and timely handling of all complaints and adjustments, including the initiation of route cause analysis and corrective action using CFR.
-Independent, proactive communication to fulfil customer needs and to present our company to the customers in a professional manner to ensure the company is their preferred choice of supplier.
-Project leadership and project team involvement.
-Seek out ways to reduce non- value added activity and process improvement using appropriate tools
-Involvement in String Training to formally train colleagues and also to assist in training to help other CSRs raise the bar on their own performance.
-Support for assigned sales contacts in the field to help the business in the achievement of its goals and objectives.
-Key player in the business S & OP process by contributing timely and accurate demand information and working with customers to improve the availability and quality of marketing intelligence information.
-To adhere to the processes and procedures to ensure we maintain our ISO quality accreditation.
-To adhere to all legal and audit procedures
-To manage Electronic trading, and actively support the implementation of E Business Tools.
-To adhere to EC&DP process
-To meet all defined Performance Standards

-Manage customer specific processes and bespoke procedures for order fulfilment.
-Multiple internal and external contacts.
-Manage change and react appropriately to unforeseen circumstances.
-Manage ever-increasing customer demands in a global economy.
-Use and apply multiple supply chain systems.
-Sell and educate customers in the benefits of e-ordering and support the implementation of e-commerce systems.

Minimum 12 months to 2 years in a commercial environment

Product knowledge of the assigned business group and cover groups
Product application knowledge
Market knowledge
Knowledge of customer service systems, procedures and IT facilities
Practical PC knowledge

Key Capabilities:
Competent in the requirements of the Customer Service Career Path
Competent in the Customer Service Function Competencies and associated Leadership Attributes