Customer Service Representative
|Job Title:||Customer Service Representative|
|Contact Name:||Jordan Constable|
|Job Published:||June 28, 2016 16:31|
Our Client, a Global manufacturing company is seeking a Customer Service Representative to be based in Loughborough on an initial 12 month contract.
·To develop and maintain strong working partnerships with all customers (Internal & External) and to proactively manage and co-ordinate all aspects of the supply chain, to provide world-class customer service and support for the business in the achievement of its goals and objectives.
Responsibility for designated business, including key accounts.
Duties will include:
Responding to customer enquiries by email and phone - order chasing, price confirmations, where to buy, order discrepancy handling etc.
Timely and accurate maintenance of customer details on in-house mainframe system.
Busy in and outbound telephone line.
Close liaison with Key Account Managers
Understanding/experience of different supply chain routes.
·The management of customer specific processes and bespoke procedures for order fulfilment.
·Multiple Internal and External contracts.
·Managing change and reacting appropriately to unforeseen circumstances.
·Managing ever-increasing demands in a global economy.
·Minimum degree level or equivalent. (desirable)
·Customer Services experience in a similar position/commercial environment is essential.
·Strong customer focus, excellent communication and negotiation skills.
·Professional and able to work as a key member of a busy team.
·Problem solving and analytical skills, together with a questioning attitude and good organisational skills.
·Multiple systems are used within the department so the candidate would need to be used to this complexity and to multi-tasking.
·Busy department. Candidate needs to be able to self-manage and prioritise workloads and changing priorities.
It is expected that the successful candidate will be a quick learner and capable of working in a team, without excessive supervision following appropriate training. We would expect the individual to take ownership for managing their own workload.
We require a professional individual with a confident telephone manner and experience in a similar environment, able to work on their own initiative.
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