Customer Service Representative

Job Title: Customer Service Representative
Contract Type: Contract
Location: Leicester, Leicestershire
Salary: Negotiable
Start Date: asap
Reference: 66477-ITENG-JRC
Contact Name: Jordan Constable
Contact Email:
Job Published: June 28, 2016 16:31

Job Description

Customer Service Representative-Loughborough-Initial 12 Month Contract-£10.58ph

Our Client, a Global manufacturing company is seeking a Customer Service Representative to be based in Loughborough on an initial 12 month contract.

Overall Mission:
·To develop and maintain strong working partnerships with all customers (Internal & External) and to proactively manage and co-ordinate all aspects of the supply chain, to provide world-class customer service and support for the business in the achievement of its goals and objectives.

Job Responsibilities:
Responsibility for designated business, including key accounts.

Duties will include:

Order processing.
Responding to customer enquiries by email and phone - order chasing, price confirmations, where to buy, order discrepancy handling etc.
Timely and accurate maintenance of customer details on in-house mainframe system.
Busy in and outbound telephone line.
Close liaison with Key Account Managers
Understanding/experience of different supply chain routes.

Specific Complexity:
·The management of customer specific processes and bespoke procedures for order fulfilment.
·Multiple Internal and External contracts.
·Managing change and reacting appropriately to unforeseen circumstances.
·Managing ever-increasing demands in a global economy.

·Minimum degree level or equivalent. (desirable)

·Customer Services experience in a similar position/commercial environment is essential.

Key Skills:
·Strong customer focus, excellent communication and negotiation skills.
·Professional and able to work as a key member of a busy team.
·Problem solving and analytical skills, together with a questioning attitude and good organisational skills.
·Presentation skills.
·Multiple systems are used within the department so the candidate would need to be used to this complexity and to multi-tasking.
·Busy department. Candidate needs to be able to self-manage and prioritise workloads and changing priorities.

It is expected that the successful candidate will be a quick learner and capable of working in a team, without excessive supervision following appropriate training. We would expect the individual to take ownership for managing their own workload.

We require a professional individual with a confident telephone manner and experience in a similar environment, able to work on their own initiative.