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Customer Service Call Handler

Job Title: Customer Service Call Handler
Contract Type: Contract
Location: North Yorkshire, North Yorkshire
Industry:
IT
Salary: £140.00 - £180.00 per day
Start Date: 6th June 2016
Reference: 66838-ITENG-KSB
Contact Name: Kelvin Ball
Contact Email: kelvin.ball@volt.eu.com
Job Published: May 24, 2016 15:15

Job Description

CUSTOMER SERVICE - CALL HANDLER - NORTH YORKSHIRE

A market leading payments company based in North Yorkshire requires a Customer Service Agent on an initial 5 week contract.

Due to an upcoming major upgrade within the industry there is a need for extra Customer Service staff to cope with the number of calls from clients during this period.

Role Description:

* To act as a single point of contact for external clients and provide tailored advice within a strict process flow.
* Provide customers with a quality first contact resolution.
* To respond to telephone calls and emails within strict SLA's.
* Logging of calls in to the client's Service Management tool, Service Manager 9.
* Assigning incidents to second line resolver teams where required.

Skills & Experience required:

* Strong emphasis on the delivery of customer service
* High level of accuracy
* Experience of a customer service environment
* Excellent verbal and written communication
* Positive can do attitude.