Customer Service Account Represenative

Job Title: Customer Service Account Represenative
Contract Type: Contract
Location: Leicestershire, Leicestershire
Salary: £10.77 per hour
Start Date: asap
Reference: 67243-ITENG-JRC
Contact Name: Jordan Constable
Contact Email:
Job Published: July 25, 2016 16:55

Job Description

Customer Service Account Representative-Initial 12 Month Contract-Loughborough-£10.77ph

Our Client, a Global Manufacturing Company, is seeking a Customer Service Account Representative to be based in Loughborough on an initial 12 month contract.

Overall Mission:
·To develop and maintain strong working partnerships with all customers (Internal & External) and to proactively manage and co-ordinate all aspects of the supply chain, to provide world-class customer service and support for the business in the achievement of its goals and objectives.

Job Responsibilities:
Responsibility for designated business, including key accounts.

Duties will include:

Order processing.
Responding to customer enquiries by email and phone - order chasing, price confirmations, where to buy, order discrepancy handling etc..
Preparation of quotations documentation.
Timely and accurate maintenance of customer details on in-house mainframe system.
Busy in and outbound telephone line.
Close liaison with Sales Representatives.
Understanding/experience of different supply chain routes.

Specific Complexity:
·The management of customer specific processes and bespoke procedures for order fulfilment.
·Multiple Internal and External contracts.
·Managing change and reacting appropriately to unforeseen circumstances.
·Managing ever-increasing demands in a global economy.

·Minimum degree level or equivalent. (desirable)

·Customer Services experience in a similar position/commercial environment is essential.

Key Skills:
·Strong customer focus, excellent communication and negotiation skills.
·Professional and able to work as a key member of a busy team.
·Problem solving and analytical skills, together with a questioning attitude and good organisational skills.
·Presentation skills.
·Multiple systems are used within the department so the candidate would need to be used to this complexity and to multi-tasking.
·Busy department. Candidate needs to be able to self-manage and prioritise workloads and changing priorities.

We would expect the individual to take ownership for managing their own workload.

We require a professional individual with a confident telephone manner and experience in a similar environment, able to work on their own initiative.

Please note - this is not a call centre role, and requires the ability to work without a script, and to quickly acquire technical knowledge.

Please quote reference 67243/JC.