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Customer Service

Job Title: Customer Service
Contract Type: Permanent
Location: Surbiton, Surrey
Industry:
Salary: £18000 - £20000 per annum
Start Date: asap
Reference: 68009-ADMIN-KAB
Contact Name: Karen Brown
Contact Email: karen.brown@volt.eu.com
Job Published: November 08, 2016 11:14

Job Description

My Client who have been selling tailor made ski holidays for over 30 years are looking for an Aftersales Specialist for their Surbiton office.

What you'll be doing

·Liaising with suppliers to confirm all booking components
·Organising and distribution of clients/agent documents
·Assisting clients with aftersales queries including booking amendments and balance payments
·Coordinating with overseas teams and suppliers to ensure a seamless overseas service for our clients
·Supporting the inventory of accommodation, transfers and ski extras
·Loading of contractual agreements and special offers
·Building rapport and demonstrating unrivalled knowledge to make recommendations, you'll be accountable for exceeding client and colleague expectations while being commercially minded at all times

·Ideally previous customer service experience
·Highly numerate with strong attention to detail
·Excellent communication skills with an ability to build rapport and trust with clients