Customer Project Manager
|Job Title:||Customer Project Manager|
|Contact Name:||Sebastien Guerard|
|Job Published:||January 12, 2018 10:18|
Your role & responsibilities:
At the project start, you ensure to get a clear understanding on the solution to implement.
You setup and manage the project implementation team, composed by 'non-dedicated' TELCO and/or ICT resources and supported by Pre-sales, Account & Product Managers.
You create and get approval on the detailed project plan, taking into account the customer expectations and the availability of resources.
You guarantee the quality of the project deliverables and make sure that the project planning is respected by closely follow-up on the implementation and taking pro-active actions to avoid deviations.
During the entire implementation phase, you act as main point of contact for the customer as well as for the subcontractors and/or partners. You report on the progress by centralizing all relevant information and a to-the-point communication towards both your customer and your management.
You anticipate potential risks to avoid implementation issue throughout the entire project phase by taking appropriate actions within the organization and/or towards the customer.
You are responsible for the financial result of the customer project by ensuring that the project remains within the agreed scope and is realized within the agreed effort.
Before project closure, you handover all relevant project information to the operational teams and get customer acceptance on the implemented solution.
You support your Sales colleagues in strategic discussions with the customer.
You have 6 years of relevant working experience (e.g. working in a customer facing environment) of which at least 4 years in managing TELCO and/or ICT projects.
You have knowledge of project methodologies (e.g. PRINCE II) and you are efficiently organized.
Your out-of-the-box thinking skills and analytical mindset helps you in solving problems.
Your action-oriented approach and efficient organization allows you to deal with multiple projects
With your communication skills you are capable of convincing others, building trust and gaining customer
Your positive attitude allows you to deal with resistance and/or setbacks.
Your stress resistance allows you to deal correctly with emotional reactions.
Personality and Values:
Excellent team worker
Communicative and assertive
Committed to quality
Methodical and able to treat several problems autonomously
Sense of responsibility and self-initiative
And further ….
Ideally, you have an university degree or equivalent.
You can rapidly acquire a good knowledge of the Business Product&Services or your technical background allows you, in short term, to gain this knowledge.
You are trilingual French / Dutch / English.
A 'VOL-VCA' certification is an asset
Working location/hours: Brussels/Office hours & Customer's Offices
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