Customer Issue Resolution Specialist

Job Title: Customer Issue Resolution Specialist
Contract Type: Contract
Location: Bracknell, Berkshire
Salary: £13.00 per hour
Start Date: asap
Reference: 69870-ADMIN-KAB_1500482310
Contact Name: Karen Brown
Contact Email:
Job Published: July 19, 2017 17:38

Job Description

My Client a global manufacturer are currently looking for Customer Issue Resolution Specialists to join our Customer Issue Resolution Team within our wider Customer Service Team.

Overall Mission

To provide excellence in Customer Issue Resolution to our customers the through accurate, timely issue resolution, proactive investigations to drive reduction in Issues.

Key Job Responsibilities

To investigate the root cause of Issues, ranging from Invoice Queries, Pricing, Supply Chain queries and work as a team to resolve within a timely manner.

Liaising with Customer Service, Customer Financial Services, Business Services and the Businesses to understand issue, the next steps and required communication back to the Customer.

Raise Credits and Debits within SAP and coordinate Returns where applicable to satisfy Issue resolution, Financial Standards and Customer Expectations.

Analyse Issue history to proactively investigate any potential issues and rectify upfront.

To ensure all transactions meet required compliance standards at all times.

To liaise with the business and Customer Service on customer relationship management.

Skills, experience and key capabilities

Good communication and organisational skills are essential in the fast paced customer service environment. Previous SAP experience, customer facing or customer service experience is desirable. Any Invoice Management and Investigations experience desirable. Ability to quickly adapt to new systems and processes is also essential. Experience of supply chain and logistics is also desirable. Full training will be given.