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Customer Engagement Manager

Job Title: Customer Engagement Manager
Contract Type: Contract
Location: Reading, Berkshire
Industry:
Salary: Up to £60000.00 per annum
Start Date: asap
Reference: 72282-SALMK-KAB_1534241114
Contact Name: Karen Brown
Contact Email: karen.brown@volt.eu.com
Job Published: August 14, 2018 11:05

Job Description

! day a week in Reading and travelling the rest of the time anywhere in UK (including Scotland)

My Client a global technological leader are looking for a Customer Engagement Manager to build strong relationships with their customers.

Responsibilities:
·Create value for customers by ensuring they clearly define business outcomes and then build a "success plan" with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them.

·Be accountable to drive seamless end-user rollout of devices through the creation and execution of a thorough and action-oriented rollout plan.

·Be the single point of escalation for all large customers in their post purchase experience.

·Leverage deep technical expertise to help the customer apply their existing IT infrastructure to the devices.

·Build, maintain and leverage strong relationships with Business

·Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer to influence adoption, create strong support for portfolio expansion and to secure their willingness to advocate on the Companies behalf.

·Build/maintain rapid channel of communication to customer in preparation of urgent escalations.

Skills Required:
·5+ years of experience in IT consulting, management or support with top consulting firms or business applications vendors. Experience in both consulting and post-sales is ideal.
·Proven ability to map the customer's business process to product capability.
·Experience in one of the following industries highly preferred - Financial Services, Public Sector, Retail, Manufacturing & Distribution.
·Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers.
·Strong interpersonal skills that establish Trusted Advisor relationships with clients
·Strong organisational/time management skills and the ability to manage multiple projects simultaneously.
·Cultural awareness and appreciation for diversity.