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CRM Support Specialist - Pharmaceutical

Job Title: CRM Support Specialist - Pharmaceutical
Contract Type: Permanent
Location: London
Industry:
IT
Salary: £32000 - £48000 per annum + great Benefits Package
Start Date: asap
Reference: 68553-ITENG-JBG
Contact Name: Jon Goodman
Contact Email: jon.goodman@volt.eu.com
Job Published: January 20, 2017 17:00

Job Description

CRM Support Specialist Veeva. Surrey / London


Your role will be to:
Support the group-wide integration (and implementation in some locations) of Veeva CRM, by taking a leading role in a number of implementation projects, ranging from Marketing Automation to core CRM functionality.
Provide Veeva CRM integration support through investigating, troubleshooting and resolving incidents.
Maintain a strong understanding of regional variations in regulations to ensure they have a fully validated and compliant CRM solution.
Managing the CRM app problem resolution and driving a continual improvement programme of performance and processes.
Producing and delivering on the Veeva CRM Application roadmap.
Provide a central coordination and support point for the regional support teams.
Requirement gathering and understanding business objectives.
Veeva configuration.
Assisting with the integration / rollout plan (user training, data migration, systems integration)

This is for a Regulated Pharmaceutical client - so you will have experience in a Pharma / regulated environment - as this is essential.

What you need:
Excellent CRM support experience - preferably Veeva - but Salesforce or MS Dynamics or similar CRM will be considered.
Experience of working in a Pharmaceutical client - or another similarly regulated environment is essential.
Experience of CRM systems implementations - or systems integration.
Experience of supporting a CRM in an international setting.
Educated to degree level in relevant discipline.
Excellent written and spoken communication skills.

In return, they offer an excellent working environment, good salary £32,000 - £48,000 per year plus good benefits package. This is a great opportunity for a leading Pharma, to work from their Surrey / London office.

Call me to discuss.