CRM Support Specialist - Surrey - c £40000

Job Title: CRM Support Specialist - Surrey - c £40000
Contract Type: Permanent
Location: Surrey
Salary: £32000 - £40000 per annum + great Benefits Package
Start Date: asap
Reference: 68553-ITENG-JAI_1491204037
Contact Name: Jackie Iles
Contact Email:
Job Published: April 03, 2017 08:20

Job Description

CRM Support Specialist - Surrey - c £40000
You will be supporting the group-wide integration (and implementation in some locations) of Veeva CRM, by taking a leading role in a number of implementation projects, ranging from Marketing Automation, CPQ and core CRM Sales functionality.
Provide Veeva integration support through investigating, troubleshooting and resolving incidents.
Maintain a strong understanding of regional variations in regulations to ensure they have a fully validated and compliant CRM solution.
Managing the CRM app problem resolution and driving a continual improvement programme of performance and processes.
Producing and delivering on the Veeva CRM Application roadmap.
Provide a central coordination and support point for the regional support teams.
Requirement gathering and understanding business objectives.
Veeva configuration.
Assisting with the integration / rollout plan (user training, data migration, systems integration)
This is for a Regulated Pharmaceutical client - so experience in a Pharma / regulated environment is essential. Relocation costs are covered by the client.
What you need:
Excellent CRM support experience - preferably Veeva - but Salesforce or MS Dynamics or similar will be considered.
Experience of working in a Pharmaceutical client - or another similarly regulated environment is essential.
Experience of CRM systems implementations - or systems integration.
Experience of supporting a CRM in an international setting.
Educated to degree level in relevant discipline.
Excellent written and spoken communication skills.
In return, they offer an excellent working environment plus good benefits package.