Change Analyst

Job Title: Change Analyst
Contract Type: Contract
Location: North Yorkshire
Salary: £400.00 per day
Start Date: ASAP
Reference: 68408-ITENG-KIE
Contact Name: Kim Eager
Contact Email:
Job Published: January 19, 2017 18:07

Job Description

Change Analyst - 6 month contract| Harrogate

Reporting to the IT Change Manager, your primary role will be to manage and execute the IT Change Management processes to enable beneficial changes to be made with minimum disruption to IT services.

Key accountabilities include:

The Change Analyst will manage all Changes to the IT Business Services Infrastructure with a view to minimising risk and eliminating disruption to business services arising from Change implementation

This will include supporting and developing the Change Management process - ensuring Changes are raised. Manage relationships, enforcing adherence to the Change Management process with stakeholders, capturing evidence of process compliance for audit purposes, and assessing process
performance through analysis of KPI's

Ensure that changes are recorded, evaluated, approved, prioritised, scheduled, tested, implemented and reviewed in a consistent and controlled manner

Perform conflict management through to ensure changes are scheduled efficiently and effectively

Support the Change Advisory Boards (CAB) ensuring that supporting documentation is accurate, up to date and available

Your background should include experience of IT Change Management ideally gained in a complex enterprise environment. You'll have a good understanding of the IT infrastructure lifecycle, IT Service Management, and project management methodologies and you'll need to be ITIL-qualified, ideally in ITIL Service Transition

Proven experience in the use of an ITIL Compliant Service Management Tool, ideally HP Service Manager +/or Remedy