Business Support and Operations Analyst

Job Title: Business Support and Operations Analyst
Contract Type: Contract
Location: Reading, Berkshire
Salary: Up to £33000.00 per annum
Start Date: asap
Reference: 71950-ACCNT-KAB_1530628540
Contact Name: Karen Brown
Contact Email:
Job Published: July 03, 2018 15:35

Job Description

My Client, a major technology company are looking for a Business Support and Operations Analyst.

Key Accountabilities

Business Analytics:
- Project portfolio financials reporting/forecasting against business performance targets/scorecards
- Resource reporting/forecasting against business performance targets/scorecards
- Sales opportunity reporting/forecasting against business performance targets/scorecards
- Discretionary spend reporting and forecasting
- Provide ad-hoc reporting support for other ad-hoc ROB activities/initiatives/projects as needed

Business Support:
- Assisting with preparation of presentations, reports and correspondence from draft
- Ownership of internal processes, including Market - creating Purchase Orders, tracking invoices, ordering Hardware/Software/Procurement and Samples, expense entry, interim expense approvals
- Updating and monitoring the team Sharepoints
- Remind Manager(s) and chase team members for information to meet deadlines
- Provide general leader support to the TZ Business Manager, TZ General Manager and other managers as needed (i.e. acting as interim approver of expenses)

Operations Support:
- Responsible for keeping an overall view of the Rhythm of Business diary and proactively notifying key stakeholders of key events, and preparing supporting reports and presentations as needed.
- Data management for resources onboarding, offboarding, qualifier management
- Manage contracts, purchase orders and timely renewals of external resources
- Support and lead operational review meetings (i.e. utilisation, headcount review, headcount reviews)
- Plan, and program manage projects as needed i.e. hardware refresh

Key Success Criteria
- Is the focal point for the team, as a point of contact to handle routine enquiries both internally and externally
- Strong ability to prioritise, manage and execute multiple tasks quickly and efficiently.
- Numerate, with the ability to manipulate and summarise information from complex data sets.
- Ability to communicate and work effectively across teams
- Is able to multi-task and cope with high and changeable workloads and business needs
- Demonstrates excellent interpersonal skills to develop and maintain key working relationships across team and across company
- Leverages supporting functions and resources to accelerate deliverables and overcome obstacles.

Knowledge, Skills and Experience
- Previous project or portfolio management
- Previous business operations experience in a large organization
- Effective written and verbal communications to stakeholders
- Organised and process driven with high level of attention to detail
- Ability to learn / adopt new technologies and applications

2) Technical / Functional Skills
- Advanced Excel (Functions, Formulas, Pivot Tables etc.)
- Other MS Office skills (MS Word, PowerPoint, Visio)
- Understanding of databases, data cubes and previous experience using reporting dashboards preferable

3) Personal Attributes / Interpersonal Skills
- Attention to detail
- Effective communication skills - both verbal and written
- Logical and objective thinker
- Ability to engage with broad set of stakeholders and apply a calm and reasoned temperament
- Extremely well organized, excellent planning and prioritising ability by being reactive/pro-active
- Ability to work under pressure, meet committed deadlines and ensure that others deliver what is expected on time
- Able to take effective action without having to know the total picture, but seeking the appropriate knowledge required and escalating as required
- Ability work on own initiative, willing and able to work flexible hours